Businesses Specialize GCC Operations through Outsourced Service Units
In a significant move, Quess Corp, a leading business services provider, has unveiled Originit - a strategic service-line aimed at helping global enterprises set up, scale, and operate high-performing Global Capability Centers (GCCs) across India and key international markets. This innovative approach, known as GCC-as-a-Service, modernizes the traditional GCC setup by making it agile, cost-effective, and focused on business value creation.
The GCC-as-a-Service model enables companies to leverage global talent and innovation rapidly while optimizing costs and risks typically associated with establishing and operating a GCC. By partnering with Quess Corp, businesses can focus on their core operations while the service provider handles infrastructure, real estate, legal compliance, tech peripherals, and talent.
One of the key advantages of GCC-as-a-Service is the reduced upfront investment and faster time to market. Setting up a traditional GCC can take 12 to 24 months and require millions in capital expenditure. In contrast, GCC-as-a-Service can enable companies to go live in as little as 6 to 8 weeks with minimal upfront costs, as the service provider already offers ready infrastructure and support.
Flexible scaling and resource optimization are another significant benefits. Companies can easily scale their GCC teams up or down according to project demands without incurring the risks and inefficiencies of fixed resources. The pay-per-use subscription model ensures they pay only for what they use, enhancing cost efficiency.
Access to global talent with simplified management is another key advantage. The model grants access to diverse and skilled talent pools, often in talent-rich locations like India, without the need to establish a local HR or legal entity. The service provider manages hiring, payroll, and compliance, which reduces administrative complexity and regulatory risks.
By outsourcing the operational, legal, IT infrastructure, and compliance aspects to the GCC-as-a-Service provider, companies can focus their internal teams on strategic areas such as growth, innovation, and core business functions. Integrated risk management and operational control are also provided by experts within the service provider, reducing noncompliance risks.
Some providers offer a full lifecycle approach, including Build, Operate, Transform, and Transfer, to help organizations set up, run, transform, and eventually take full ownership of their GCCs when ready. This provides flexibility and long-term value.
The market for GCCs is projected to reach USD 105 billion by 2030, employing 24 lakh professionals, indicating a growing demand for such services. Quess Corp, with its 17-year history of supporting over 350 GCCs across 8 countries, is well-positioned to meet this demand. Originit is being launched in partnership with demerged entities Digitide for AI-first digital solutions and Bluspring for infrastructure management, and other key external global partners.
Originit offers bespoke solutions for firms seeking shared service hubs, tech delivery centers, R&D units, or customer experience operations. The GCC-as-a-Service commercials are based on a per-seat or per-service basis for cost optimization and value realization. Under 'Operate' services in the GCC-as-a-Service offering, there are transition management, program governance, delivery excellence, and knowledge management. The 'Transform' component offers industry-specific offerings, technology solutions, and frameworks. The 'Transfer' component includes structured transition services such as talent migration, capability handover, change management, and knowledge transfer.
In conclusion, the GCC-as-a-Service model offers a transformative approach to traditional GCC setup, providing agility, cost-effectiveness, and a focus on business value creation. By partnering with Quess Corp's Originit, companies can optimize costs, create added value, and rapidly scale their global operations.
- Quess Corp's newly unveiled service-line Originit aims to help businesses set up, scale, and operate high-performing Global Capability Centers (GCCs) with an innovative GCC-as-a-Service approach.
- This model, unique in the industry, makes the traditional GCC setup agile, cost-effective, and focused on creating business value.
- GCC-as-a-Service enables companies to rapidly leverage global talent and innovation, while minimizing upfront investment and time to market.
- The model offers benefits such as flexible scaling, resource optimization, access to global talent, and simplified management, all without the need to establish local HR or legal entities.
- By outsourcing operational responsibilities to a service provider, companies can focus on strategic areas like growth, innovation, and core business functions.
- With its extensive experience in supporting GCCs and partnerships with industry leaders, Quess Corp is well-equipped to meet the growing demand in the market for GCC-as-a-Service, projected to reach USD 105 billion by 2030.
