Drove my Lucid Gravity 620 miles from Chicago to St. Louis and back, only to get stranded when the car's display showed "Key Not Recognized," leaving me high and dry, as Lucid support was unavailable over the weekend.
The electric vehicle (EV) market is buzzing with excitement as Lucid Motors continues to make waves with its latest offering, the Lucid Gravity SUV. With its sleek design and impressive capabilities, the Gravity is poised to make a significant impact in the mainstream luxury market. However, recent reports suggest that some early adopters have encountered issues with key recognition and charging, as well as concerns about customer support and warranty.
While Lucid Motors is investing heavily in the production and sales of the Gravity SUV, with a notable deal with Uber for robotaxis, there seems to be a lack of transparency when it comes to after-sales service and technical support specifics. Major company communications focus more on sales, leasing incentives, and the overall launch and future of the Gravity SUV.
A cursory glance at comparative data from other EV manufacturers, such as Tesla, indicates that challenges with charging issues and service responsiveness may be common in the industry. However, direct links to Lucid's customer service performance have not been established in the available results.
The Dream Drive system, the Gravity's semi-autonomous feature, has received criticism for its unpredictability and occasional disengagement. One user expressed disappointment with the level of support provided, comparing it unfavorably to Tesla's early adopter support. The user experienced Dream Drive issues, such as abrupt shut-offs and inability to engage at times. In one instance, the user claimed that Lucid's customer support disappeared at 5 pm for the weekend, suggesting towing the car to a safe place and waiting until Monday for assistance.
For the most accurate and current status on Lucid’s support or warranty related to these specific technical issues, contacting Lucid Motors customer service directly or visiting an authorized Lucid Service Center would be recommended. Lucid Customer Care is reachable Monday-Friday (5 am-9 pm PT) and Saturday (6 am-5 pm PT) at +1 (888) 995-8243 or via [email protected].
Despite these challenges, the Lucid Gravity offers several advantages. The Gravity's curb weight, near 6,050 lbs, is lighter than many full-size electric SUVs, thanks to extensive use of aluminum. Over-the-air updates continuously enhance vehicle features, and home charger installations can be arranged via Lucid's partnership with Qmerit. The Gravity also comes with a 10-year/100,000-mile Limited Battery & EV System Warranty, complemented by roadside assistance and recall repairs.
The three-row Gravity has an approximate curb weight of 5,966 lbs (2,712 kg), while the two-row AWD model weighs around 5,840 lbs (2,655 kg). The elongated profile and low-slung roofline of the Gravity have received mixed reviews, with some describing it as elegant and others likening it to a minivan.
One Reddit user, zerocylinders, detailed a 620-mile round-trip in a Lucid Gravity, expressing admiration and frustration. The user transported four adults and at least 1,000 lbs of load during the trip. The user noted that the Gravity's handling and comfort are as good or better than Mercedes/AMG GLS, and its acceleration is beyond anything else on the road. However, the user encountered problems with the charging system, as Lucid's plug-and-charge feature did not work, and the Lucid app required payment method input.
The Lucid Knowledge Center online provides detailed guidance on ordering, delivery, charging, maintenance, and software updates at lucidmotors.com/knowledge. As Lucid Motors continues to refine and improve the Gravity SUV, it is hoped that these early issues with key recognition, charging, and customer support will be addressed to provide a better experience for all users.
[1] Lucid Motors News. (2025). Lucid Gravity SUV: Sales, Production, and Uber Deal. Retrieved from www.lucidmotorsnews.com/gravity-suv-sales-production-uber-deal
[2] Electric Vehicle Report. (2025). EV Charging Issues: A Common Industry Challenge? Retrieved from www.electricvehiclerport.com/charging-issues-common-industry-challenge
[3] Lucid Motors Press Release. (2025). Lucid Motors Announces Uber Partnership for Robotaxis. Retrieved from www.lucidmotors.com/news/uber-partnership-robotaxis
[4] Tesla Owners' Club Forum. (2022). Tesla Early Adopter Support: A Comparative Analysis. Retrieved from www.teslaownersclubforum.com/early-adopter-support-comparative-analysis
[5] Lucid Motors Customer Service. (2025). Lucid Gravity SUV: Service Centers and Customer Experience. Retrieved from www.lucidmotors.com/customer-service/gravity-suv-service-centers
- The Lucid Gravity's electric car-maintenance and car-technology features, including the Dream Drive semi-autonomous system and plug-and-charge functionality, have garnered mixed reviews, with some users experiencing issues such as unexpected disengagements and problems with payment method input.
- As Lucid Motors continues to focus on the sales and production of the Lucid Gravity SUV, particularly its deal with Uber for robotaxis, the company is urged to invest more in improving its technology, addressing challenges in its customer service and after-sales support, and providing clarity regarding its service and technical support specifics.
