Frequent fliers opting for VNeID and biometric technology for check-in processes, usage rates gradually rising but remain modest at present
In a significant stride towards digital transformation, the Airports Corporation of Việt Nam (ACV) has reported a steady rise in the use of biometric technology at airports across the country. This shift from traditional identification papers to biometric services is being welcomed by travellers, who can now complete formalities with a single facial scan instead of producing ID cards or boarding passes.
The adoption of biometric technology is not limited to check-in counters. It has been extended to security checkpoints and boarding gates, making the travel experience smoother and more efficient. However, major hubs such as Noi Bai, Da Nang, and Phu Quoc have yet to meet expectations, particularly at boarding gates.
ACV has introduced a series of measures to encourage adoption, including dedicated lanes, clear signage, video tutorials, and on-site support teams. The VNeID application, for instance, is now being used for flight check-ins at Nội Bài International Airport. This system, gradually introduced since August, will become standard across domestic airports in Việt Nam from December 1.
Several airports, including Tan Son Nhat, Cat Bi, Phu Bai, Chu Lai, Tuy Hoa, Buon Ma Thuot, Can Tho, Co Don, and Rach Gia, have reported positive results with biometric technology. Cat Bi and Phu Bai airports, in particular, have shown sharp improvements in September. Usage at boarding gates has nearly tripled since the rollout, though rates remain below target.
Despite these advancements, occasional problems with automatic security gates have been reported. These issues, attributed to system errors and delays in airlines transmitting passenger data, are being addressed by ACV. The corporation is working closely with airlines to fix the glitches and has set up a 24/7 hotline and monitoring team to track and resolve problems.
The use of biometric technology in air travel is seen as a strong push for digital transformation in the industry, with the dual goals of enhancing passenger convenience and bringing Vietnam's aviation operations in line with global standards. While the number of travellers using VNeID has grown quickly, it still represents a smaller share compared with traditional methods. The most consistent growth has been recorded at check-in counters equipped with ACV-ID devices.
However, it's worth noting that no information on Vietnamese airports other than major hubs Noi Bai, Da Nang, and Phu Quoc implementing biometric technology successfully was found in the provided search results. This suggests that while progress is being made, there may still be challenges to overcome in ensuring widespread adoption across all airports in Việt Nam.
In conclusion, the integration of biometric technology in air travel is a promising step towards a more efficient and convenient travel experience in Vietnam. While there are still hurdles to overcome, the benefits are clear, and the industry is committed to making this transition a success.
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