Inditex Tests Self-Service Payment, RFID for Fashion Distribution Revolution
Inditex, the parent company of fashion retailer Zara, is exploring innovative changes to its customer journey in two key areas. If successful, these moves could revolutionize the fashion distribution sector.
Inditex has commissioned a pilot test to introduce self-service pay, with Wincor Nixdorf designing an application for customers to scan their garments before making a payment. This move aims to streamline the checkout process and enhance customer experience.
In addition, Inditex is considering a significant shift in inventory management. It is studying the replacement of traditional barcode codes with intelligent labels using RFID (Radio Frequency Identification). This technology would enable Inditex to monitor its garments in real-time, from warehouses to stores, improving stock control and reducing losses. The company is already implementing self-service pay processes, with technology company Globant handling the application development.
Inditex's exploration of self-service pay and RFID technology could lead to substantial cost savings and improved efficiency. These innovations, if successful, would not only benefit Inditex but also set a new standard in the fashion distribution sector.
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