Luxury fashion powerhouses D&G disclose current financial figures, reporting a staggering group revenue of £1.2 billion.
Domestic & General Strengthens US Presence with Whirlpool Partnership
Domestic & General (D&G), an international appliance care specialist, has announced a growth strategy in the US market, focusing on expanding and deepening its partnership with Whirlpool. This enhanced partnership aims to increase sales through proven, established channels, capitalizing on Whirlpool's leading position covering 23% of the US white goods market.
The financial results for Q3 FY25 show that D&G's revenue grew by 6% compared to the same period in the previous year, reaching a total of £1.2 billion. The group also published its quarterly financial results for Q3 FY25, showing an adjusted EBITDA of £125m, a 11% increase from the previous year.
In the US, D&G's customer base has reached over 284,000, with subscription revenue more than tripling year-on-year. The US business has now achieved a profitable run rate by year-end, underpinned by exceptional organic revenue growth.
D&G's momentum, supported by strong partnerships with leading manufacturers and retailers, reinforces its ability to scale its model globally. The group completed 2.7 million repairs during the year and maintained a claims approval rate of 99%.
The rise in recurring subscription revenue reflects the quality of the Group's earnings and high customer retention levels of 86%. In the UK, 95% of the business is now subscription-based, while in the EU, 74% is subscription-based.
In May 2025, D&G's Scope 1, 2, and 3 emissions reduction targets were validated by the Science Based Targets initiative. However, no updates were given about the number of repairs D&G completed, the claims approval rate, or the growth of its customer base, particularly in the US.
D&G is known for offering comprehensive appliance care service plans in multiple states, including Florida and Washington. The company has received positive customer feedback regarding its repair and replacement service quality, demonstrating a commitment to customer support and service consistency.
In contrast, some customer reviews attributed to Whirlpool products and service show dissatisfaction with product quality and responsiveness, but these appear more directed at Whirlpool product issues than D&G’s service plans. This distinction reinforces that D&G’s growth hinges on service excellence alongside Whirlpool’s appliance sales.
The appliance warranty market appears to be doing well during inflationary times, as shown by D&G's financial results. The group's financial results for the full year ended 31 March 2025 show an adjusted EBITDA of £162 million, a 13.5% increase from FY24.
CVC Capital Partners, D&G's majority shareholder, has reached an agreement with Luxinva S.A. for the stake purchase. No details about the percentage of the stake were provided.
In summary, D&G’s current growth strategy in the US focuses on expanding its extended partnership with Whirlpool to boost sales via strong registration and service infrastructure, while future plans emphasize continued collaboration with manufacturers and retailers to deliver trusted appliance protection plans and maintain customer satisfaction.
- Domestic & General's enhanced partnership with Whirlpool, aiming to increase sales in the US, leverages Whirlpool's leading position in the market, covering 23% of the US white goods market.
- The growing US business of Domestic & General has achieved a profitable run rate by year-end, underpinned by organic revenue growth and a rise in recurring subscription revenue that reflects the quality of its earnings and high customer retention levels.
- The appliance warranty market, including Domestic & General's service offerings, continues to thrive during challenging inflationary times, as demonstrated by D&G's robust financial results and growth.
