Optical Fibre Advancements in Dusseldorf - Inquiries Regarding the Supplying Entity
In the heart of Düsseldorf, the city is currently undergoing a significant transformation, with the installation of a fiber-optic network by OXG Glasfaser GmbH. The aim is to improve digital infrastructure and property values, but not without some challenges.
Residents in Benrath-Paulsmühle have reported significant damages due to OXG's work, including torn-up sidewalks, leaks in houses, and incomplete construction work. Some residents have also expressed concerns about the lack of communication and follow-up from OXG when reporting these issues.
The city, however, is actively supporting network operators in contacting building owners and offering digital application procedures, standardized contract documents, and has adjusted personnel and organizationally to meet the requirements. The city has also reached a 34% fiber optic coverage in its entire city area, according to a study by MICUS Strategy Consulting.
OXG has acknowledged initial quality problems in Benrath-Paulsmühle that did not meet their standards and requirements. They are currently rectifying the defective construction work with their construction partner. The company also uses the 'Baggerflyer' to inform residents about planned construction work and provide contacts during the construction phase.
The city aims to connect all households to the fiber optic network by 2030 and has concluded contracts with five network operators for development. They are working towards reaching the 50% mark by the end of the year.
However, there seems to be a lack of clear information regarding how the city is specifically addressing resident complaints about damages caused by OXG and its subcontractors. It is plausible that Düsseldorf may engage with OXG to ensure proper procedures for repair and compensation are followed. OXG may also have protocols for addressing damages caused during installation, responding to resident grievances directly.
For precise and up-to-date details, checking Düsseldorf municipal announcements or contacting OXG’s customer service could provide relevant information on complaint resolution processes. It is important to note that public works department employees are regularly on site and available to residents, though they are not responsible for OXG’s work.
Residents, particularly those in Paulsmühle, are anxious about construction crews due to concerns about property damage during their absence during summer holidays. The city and OXG encourage residents to reach out with any concerns or questions, and to stay informed about planned construction work.
In conclusion, while there have been challenges with the fiber optic network installation in Düsseldorf, both the city and OXG are working towards addressing resident concerns and ensuring a reliable and future-proof infrastructure that benefits residents in the long term.
- Despite the concerns over property damages and lack of communication from OXG, the company is taking steps to rectify initial quality problems in Benrath-Paulsmühle and is using the 'Baggerflyer' to inform residents about planned construction work.
- With Düsseldorf aiming to connect all households to the fiber optic network by 2030, it's crucial for residents, particularly those in Paulsmühle, to stay informed about planned construction work and to reach out with any concerns or questions, as both the city and OXG encourage an open dialogue to ensure a lifestyle enhanced by technology is executed with minimal disruptions.
