Skip to content

Outlook.com Users Face Widespread Access Issue, Microsoft Working to Resolve

Outlook.com users are struggling to access their mailboxes. Microsoft is actively investigating and addressing the issue, with steady improvements reported.

This is a picture of a screen , where there are some icons , and there is a popup message on it.
This is a picture of a screen , where there are some icons , and there is a popup message on it.

Outlook.com Users Face Widespread Access Issue, Microsoft Working to Resolve

Microsoft is currently battling a widespread issue affecting Outlook.com users. The problem, which began early on October 1, 2025, is preventing users from accessing their mailboxes via the web interface. Microsoft acknowledged the issue and has been working to resolve it throughout the day.

Initial efforts to address the problem started around 10:27 AM, with Microsoft applying 'smaller targeted reboots of affected infrastructure'. By noon, engineers were 'closely monitoring service availability' and performing 'additional targeted restarts where required'. The team reported observing 'improvements in service availability' by 1:07 PM (GMT+5:30), indicating that their efforts were bearing fruit.

Microsoft's response suggests a problem within the Microsoft 365 service's underlying infrastructure. The team is actively investigating and addressing the issue, with the most recent update at 2:33 PM (GMT+5:30) showing 'steady improvements in service availability'. The company also noted that the 'backlog of messages is progressing as expected', suggesting that email delivery delays are being resolved.

While Microsoft continues to work on resolving the Outlook.com access issue, users still experiencing problems are advised to check the official Microsoft 365 service status page for the latest information. The company's targeted restarts and close monitoring of service availability indicate a commitment to resolving the problem promptly.

Read also:

Latest