Pioneering secure Customer Service Automation for Regulated Industries: Deepsearch's Innovative Standards
In an increasingly competitive business landscape, automation has emerged as a key factor in achieving sustainable customer satisfaction. Vienna-based AI company, DeepSearch, is set to launch the DeepAssist Connect platform, a solution designed to streamline customer service processes for companies in the insurance, utilities, finance, and housing sectors.
DeepAssist Connect connects AI-supported process automation with centralized control across all customer service channels. The platform is aimed at addressing the growing pressure on customer service, driven by the increasing volume of inquiries and the expectation for fast, accurate answers.
The platform's design is informed by the standards set by global providers like Amazon, emphasizing process efficiency and personalization. DeepAssist Connect uses Explainable AI (XAI) for traceable control, making the use of AI in customer service transparent and accountable.
To ensure compliance with European regulations, DeepAssist Connect is designed to meet the increasing requirements of GDPR and the EU AI Act. The platform provides full control over data flows and automation decisions to the companies, ensuring data protection by design and default, data subject rights management, data minimization, pseudonymization, and secure data transfer mechanisms.
In terms of AI compliance, DeepAssist Connect conducts thorough risk assessments for AI systems, provides clear information about how AI decisions are made, includes mechanisms for human review and intervention, and ensures data quality and integrity.
DeepAssist Connect also allows for the flexible automation of complex service processes, including AI-powered chatbots, process automation, and integration with CRM systems. These features enable efficient and personalized customer service, available 24/7 across all channels.
The platform's emphasis on transparency and control over AI-driven operations, combined with its compliance with European regulations, makes DeepAssist Connect a robust tool for regional companies seeking to remain competitive and meet customer expectations in the era of automation.
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